FREQUENTLY ASKED QUESTIONS
Am I able to get a Discount code?
For NHS workers contact info@babymonitorsdirect.co.uk with your details for the latest NHS discount code.
What makes Nanny different from other breathing monitors?
The dimensions of the sensing pad (305 x 500 x 15 mm) are the largest in the market and they reliably cover the whole sleeping area – thus you do not need to connect more pads unless you need to increase the area being covered. However, you can buy another pad separately for use in another cot or to leave with relatives so you only need to carry with you the control unit! The low consumption of the unit ensures a long service life of the batteries, which are included in the package. Jablotron has an ideal production background. For the development of Nanny we used up-to-date technologies. We carefully check and test every produced item.
Can I really rely on Nanny?
Nanny watches over your baby 24 hours a day while you calmly relax and rally your strength for moments spent together. Every time the device is switched on, it performs a load test for the battery. A short flash of the 3 signal lamps and a beep indicates that everything is OK. You will be notified of the necessity to replace the battery in time by flashing of the red lamp. The green light flashes with the rhythm of the baby’s breath and you can be sure that the baby is all right. Sometimes the baby even reacts to the loud sound of the alarm and takes a breath after having stopped breathing.
What awards has Nanny won?
Nanny is a certified medical device that successfully works in many hospitals and maternity hospitals all around the world. Nanny has also won a number of awards. However, the greatest reward for us is the satisfaction of thousands of mothers and fathers that get peace of mind and certainty taking care of their babies.
Is Nanny really necessary for every baby?
Nanny is an absolute must for prematurely born babies and babies with a low birth weight. All babies under one year of age have irregular breathing. For unclear reasons it sometimes happens that the baby forgets to breathe in (which is called Sudden Infant Death Syndrome). However, a breathing arrest may also occur for other reasons (vomit, manifestation of an illness, swallowing of a small object, etc.) If you really want to take care of your baby responsibly, we recommend you to use Nanny for every baby.
Where can I use Nanny?
Besides a cot you can use it in a pram, cradle or basket subject to there being a flat surface base for the monitor pad which should never be bent in any way. However, the installation instructions must be observed and false alarms must be prevented (the pram must not move, it must not be touched by anybody and it must be positioned in a calm place).
What mattress can I use together with Nanny?
When buying a mattress for a cot you do not need to take any special measures – but we do not recommend very thick mattresses (more than 12 cm) to maintain the high sensitivity and accuracy of the sensor. For very little babies you can put the sensing pad directly under the sheet and when the baby grows a bit, you can put it under the mattress.
What to do in the case of a defect
In most cases, a defect of the entire product is not the cause. Please, first contact your seller so that we can solve the problem together as quickly as possible. We will help you to understand the product and its installation. In the case of a technical defect we will find the best solution for you.
How can twins be monitored?
Each twin must have his/her own separate bed without mutual contact. Each baby must have his/her separate device and independent monitor. You cannot use two separate pads connected to one control unit either.
Baby monitor reports an alarm, but the baby is breathing regularly.
Make sure that the sensor pad can register movements of the baby’s body. Babies under 3 months have a very low weight and do not change their position in the cot and therefore the sensor pad can be put right under the sheet, towel or blanket. Thus, you will limit the probability of false alarms. When the baby starts to move in the cot, put the sensor pad under the mattress. If the baby lies in an inclined position (with the head elevated on the physician’s recommendation), you should maintain a good mechanical contact between the baby, mattress and sensor pad. Support the bed frame (not only the mattress) or the rear legs of the cot. Check whether the mattress really acts upon the sensor pad with its whole weight.
No alarm was issued after removal of the baby from the cot
It is essential that the monitor is only switched on when you put the baby in the cot and must be switched off before removing the baby from the cot. If you don’t do this, the monitor may respond to other vibrations. Try to limit these influences as much as possible.
After switching on the device indicates empty batteries
Check whether you have not inserted rechargeable batteries – they have a lower voltage and Nanny will evaluate them as discharged. Only use alkaline batteries (they are included in the delivery).
The device does not respond to the baby’s movements any more, but it worked well in the past.
The cause may be a damaged supply wire or the connector of the wire. Please, leave a message with customer service on 01778 562808.
What to do in the case of a defect.
In most cases, a defect of the entire product is not the cause. Please, first call our advisory line so that we can solve the problem together as quickly as possible. We will help you to understand the product and its installation. In the case of a technical defect we will find the best solution for you.
Can Nanny be serviced?
Nanny is a certified medical device with a 2-year guarantee – during this period we provide service free of charge. After the expiration of this period a new pad should be purchased or seek advice.